Jobs

• Digital Marketing: Ensure our digital ads (both display & search) are in perfect alignment with our brand and industry best practices.
• Search Engine Ad Strategy: Develop and manage paid search campaigns on Google, Microsoft, and others, fine-tuning keywords & phrases, refining targeting, budgets, and creative approaches.
• Social Media Ad Strategy: Develop and manage paid ad campaigns on popular social media platforms like, LinkedIn, X, Meta, and TikTok– continuously refining strategies for better results.
• Organic SEO Optimization: Improve our website's search rankings by optimizing key terms, phrases, and structure for organic traffic.
• SEO/SEM Tools: Use industry-leading platforms to track performance and identify new opportunities.
• Analytics & Reporting: Track, analyze, and report on ad performance, keyword rankings, and overall website traffic using Google Analytics, Google Search Console, and Google Tag Manager.

• 5+ years of hands-on experience in SEO/SEM, with proven success in ad strategy.
• Deep expertise in search ads platforms like Google, Microsoft, Yahoo, DuckDuckGo, Brave, etc.
• Deep expertise of popular social media ads platforms—like Meta, X, and LinkedIn.
• Proficiency in Google Search Console, Google Analytics, and Google Tag Manager.
• Experience using top SEO/SEM tools like SEMRush, Ahrefs, or SimilarWeb.
• Strong analytical skills—you don't just collect data, you know how to use it.
• A strategic mindset—you get how all the marketing pieces fit together and can align SEO, SEM, and paid ads for the best results.
• Curiosity & adaptability—digital marketing evolves fast, and you're always staying ahead of trends.

• Creative Chops: While creating ad content isn't a must, if you can whip up display or video ads, that's a definite bonus.
• Marketing Data Analysis (Bonus!): If you have a knack for making sense of broader marketing data (beyond just SEO/SEM), we'd love your insights on how to refine our strategy.
• Experience using Meltwater – a popular content managing, social listening, and engagement platform. (or similar CMS like Hubspot, Sprout, Hootsuite, etc)

• Remote Work! We are a team from around the world. We have mixed & sometimes custom schedules. 100% Remote.
• Casual, upbeat work environment with a good dose of humor– we're all about being generous, flexible, and creating a supportive place where you can thrive.
• Opportunities to grow and expand your skills within the team. We place a high emphasis on learning new tools, techniques, and adapting to new technologies.
• Ability to use your talents for good and make an impact. We are very much mission-focused. Our mission statement is what drives us!

GiveSendGo was founded in 2014 by three siblings who saw a need for a Christian alternative in the crowdfunding space. Their mission was simple: spread the hope of Jesus through crowdfunding. In just a few years, we have positioned ourselves as the second-largest platform for peer-to-peer crowdfunding online. And we aim to be the #1 in the future! We have a team of talent from around the world, and are always innovating and adapting new technologies to make our platform better for our users.

Our Core Values: We call it "S.H.I.N.E. – Selfless, Honest, Innovative, Nimble, Excellent." These values are expected of every GiveSendGo employee.

Our Mission Statement: "To Share the Hope of Jesus Through Crowdfunding" While employees don't need to belong to any religious faith to be part of our team, we do live out this mission as an organization.

• Salary Range: $50,000 – 60,000
• Reports to: Marketing Director (Team Lead)
• Health Care Stipend each pay period
• 9 Paid Holidays + PTO & Sick Days
• Opportunities to meet & interact with fellow staff members at events throughout the year
• Attending our annual Gala - a swanky party we throw in the fall!

GiveSendGo is the world's leading Christian crowdfunding platform, providing a simple, reliable, and FREE way for people to give and raise funds—without fear of censorship.

We're more than just a fundraising site—we're the future of crowdfunding, stepping up for people whose causes don't always seem to "fit" on other platforms. Help & Hope go hand in hand, and at GiveSendGo, every campaign is an opportunity to share the hope of Jesus with a world in need.

Our mission? To share the hope of Jesus through crowdfunding. Every campaign on GiveSendGo—whether for disaster relief, adoption, medical needs, legal battles, or missions—is an opportunity to bring hope into someone's life.

Our core values? We SHINE brightly – Selfless, Honest, Innovative, Noble, Excellent. These values guide everything we do, from the way we support our users to the culture we cultivate within our team.

If you want to be part of a growing, purpose-driven company where your work directly impacts lives, this is the role for you!

• Respond to customer inquiries via email and chat (phone support may be introduced later).
• Assist users with campaign creation, editing, verification, and fund withdrawals.
• Troubleshoot account access, login issues, and payout concerns.
• Educate users on GiveSendGo's policies, verification processes, and security best practices.
• Identify and escalate technical issues, fraud concerns, or suspicious activity.
• Maintain accurate records of customer interactions in the support system.
• Contribute to Help Center content updates and internal documentation.
• Communicate with clarity, empathy, and professionalism, ensuring every customer feels valued and supported.

• Excellent written communication skills for clear, professional email and chat responses.
• Strong problem-solving ability – can analyze issues and find effective solutions.
• Technical aptitude – comfortable troubleshooting common web-based issues.
• Ability to communicate technical concepts to a non-technical audience.
• A drive to create efficiencies through automation and process optimization.
• An eagerness to learn new technologies and a commitment to producing high-quality work.
• Effective team collaboration and communication skills.
• Ability to manage multiple tickets efficiently and stay organized.
• Familiarity with customer support platforms (Freshdesk, Zendesk, etc.) is a plus.
• Aligned with GiveSendGo's mission and values – faith-based work environment.

• Self-motivated – takes initiative without needing micromanagement.
• Empathetic & patient – capable of handling difficult customer situations with grace.
• Detail-oriented – ensures accuracy and avoids careless mistakes.
• Adaptable & resourceful – comfortable learning new processes and tools.
• Strong work ethic – dependable, proactive, and committed to excellence.

• Fully remote position – work from anywhere in the U.S.
• Paid holidays, vacation, and personal time off.
• Health Care Stipend each pay period.
• Opportunities for advancement in a fast-growing organization.
• Annual all-expenses-paid trip to our legendary Giver Gala – a celebration of impact, connection, and fun!
• Opportunities to travel for events, conferences, and concerts throughout the year.
• Opportunities for training and career development to grow your skills and advance in your role.